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Shift pattern
All 101 non emergency and 999 emergency calls to Wiltshire Police come in to our 24 hour Crime & Communications Centre (CCC) based at Police Headquarters in Devizes.
Hear from some of our Contact Centre Operators with advice for anyone thinking about applying to join the team
After eight weeks of classroom training, you will be ready to join our Control Room, to start your one to one tutorship programme. As an operator, you will deal with calls from the public reporting crimes for recording and investigating, and emergencies that require police attendance. Progress is steady and you will be supported throughout by a dedicated Tutor, who will develop your skills and confidence in handling calls and online contacts from the public.
Click on the links to find out more about the role.
Central Call Handling (CCH) |
Crime Recording and Incident Bureau (CrIB) |
Incident Control |
Once you're experienced in one role, you can go on to learn both CrIB and Incident Control to add more variety to your work. There are also supervisory roles within the department offering competitive salaries.
Policing for most people is a whole life career. There are opportunities for progression and development within our Contact Management Centre. The training, experience and confidence you will receive will hold you in good stead for your future career.