You work all shifts on rotation, with rest days between shifts.
You need a Level 2 qualification in Maths and English - please read our educational requirements guidance here
For more information on qualifications please visit Gov.Uk
The application process
The application process involves a competency-based application form which is scored against the job description criteria.
It is really important you read the S.T.A.R guidance provided with the job description - and give relevantexamples of what you've done, explained in a structured way on your application form, not simply a list of experiences
All 101 non emergency and 999 emergency calls to Wiltshire Police come in to our 24 hour Crime & Communications Centre (CCC) based at Police Headquarters in Devizes.
Meet the Team
Hear from some of our Contact Centre Operators with advice for anyone thinking about applying to join the team
About the role
After eight weeks of classroom training, you will be ready to join our Control Room, to start your one to one tutorship programme. As an operator, you will deal with calls from the public reporting crimes for recording and investigating, and emergencies that require police attendance. Progress is steady and you will be supported throughout by a dedicated Tutor, who will develop your skills and confidence in handling calls and online contacts from the public.
Click on the links to find out more about the role.
Once you're experienced in one role, you can go on to learn both CrIB and Incident Control to add more variety to your work. There are also supervisory roles within the department offering competitive salaries.
Policing for most people is a whole life career. There are opportunities for progression and development within our Contact Management Centre. The training, experience and confidence you will receive will hold you in good stead for your future career.