Contact centre operators
Open for applications
- We are open for applications until 23:55 Sunday 9 April 2023
- The next training courses start in June and August 2023.
- Apply now - join our dedicated 999 and 101 call handlers in Devizes
Important Information for Applicants
Salary
- Your basic salary during the initial classroom training starts at £23,694, while you are learning the role under full supervision
- Once you have completed the initial seven weeks classroom training and start working in the control room itself as a member of the operational team, you will also start to receive a shift allowance and weekend working payments.
- Your basic salary will go up to £24,240 during this period and to £24,807 on completion of your probationary period, currently 12 months.
- The shift allowance is 20% on top of your salary, equivalent to about £4,510 per annum.
- The weekend working payment varies, based on an average number of hours worked at weekends over a six week period.
Shift pattern
- Contact Operators work a set shift pattern.
- Please see the example shift pattern in general questions.
- You work all shifts on rotation, with rest days between shifts.
Qualifications
- You need a Level 2 qualification in English - please read our educational requirements guidance here
- For more information on qualifications please visit Gov.Uk
The application process
- The application process is a CV and covering letter which is scored against the job description criteria.
- Interview questions will test your competency to perform in this challenging role, so please refer to the guidance document for advice on how to structure your answers
- Recruitment timetable
All 101 non emergency and 999 emergency calls to Wiltshire Police come in to our 24 hour Crime & Communications Centre (CCC) based at Police Headquarters in Devizes.
Meet the Team
Hear from some of our Contact Centre Operators with advice for anyone thinking about applying to join the team
About the role
After eight weeks of classroom training, you will be ready to join our Control Room, to start your one to one tutorship programme. As an operator, you will deal with calls from the public reporting crimes for recording and investigating, and emergencies that require police attendance. Progress is steady and you will be supported throughout by a dedicated Tutor, who will develop your skills and confidence in handling calls and online contacts from the public.
Click on the links to find out more about the role.
Central Call Handling (CCH) |
Crime Recording and Incident Bureau (CrIB) |
Incident Control |
Career progression
Once you're experienced in one role, you can go on to learn both CrIB and Incident Control to add more variety to your work. There are also supervisory roles within the department offering competitive salaries.
Policing for most people is a whole life career. There are opportunities for progression and development within our Contact Management Centre. The training, experience and confidence you will receive will hold you in good stead for your future career.