Working in Incident Control is about taking control of the situation. You'll be answering 999 emergency calls for help and managing police resources to incidents.
You'll need to be a great communicator as you'll be taking calls from people often in a distressed, confused or intoxicated state. Taking control of the call and getting to the detail is the key, then quickly recording that information concisely and giving practical and sometimes life-saving advice.
You'll need to think fast and remain calm under pressure
You will be answering the radio to police officers on the ground or giving officers details about ongoing incidents and sending them to help people.
You will also help our officers by carrying out records checks for them over the radio and carrying out some telephone enquiries with victims, witnesses, suspects and partner agencies.
You will enjoy problem solving, prioritising and making risk based decisions.