Incident Control

Working in Incident Control is about taking control of the situation. You'll be answering 999 emergency calls for help and managing police resources to incidents.

• You'll need to be a great communicator as you'll be taking calls from people often in a distressed, confused or intoxicated state. Taking control of the call and getting to the detail is the key, then quickly recording that information concisely and giving practical and sometimes life-saving advice.
• You'll need to think fast and remain calm under pressure
• You will be answering the radio to police officers on the ground or giving officers details about ongoing incidents and sending them to help people.
• You will also help our officers by carrying out records checks for them over the radio and carrying out some telephone enquiries with victims, witnesses, suspects and partner agencies.
• You will enjoy problem solving, prioritising and making risk based decisions.