Central Call Handling (CCH)

Everyone who joins the Crime & Communications Centre (CCC) starts by fielding calls in our Central Call Handling (CCH) team.

This involves prioritising and sorting 101 calls and passing them onto our Crime Recording and Incident Bureau (CrIB) for further investigation, or transferring callers through to individual departments.

Once you've spent some time with CCH and we've had time to get to know you, we'll decide whether you're better suited for the CrIB or our Incident Control teams.

CrIB and Incident Control teams typically work nine or ten hour shifts, 24 hours a day, 365 days a year. On a shift pattern is days, evenings and nights, including some weekend work. You will work in a team aligned with officers on the frontline and get to know people you will make friends with for life.

Everyone who works for us needs to be a 'people person' That means being very customer focused and someone who enjoys talking, listening and empathising with people. If you're more analytically minded and love attention to detail, you're likely to be posted in the CrIB. If you can think quickly on your feet and thrive in a high pressure environment, you're more likely to be assigned to Incident Control.