Quickly exit this site by pressing the Escape key Leave this site
This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.
General questions about the Contact Operator role and recruitment application process.
You need to contact your local education authority (county/unitary council) in the area where you took your exams. They should keep records up to 15 years. If you are unable to get copies of the certificates from the relevant local education authority, you will need to provide us with written evidence that you have made a conscious effort to get them and their response. Our recruiting manager will make a decision on that basis; essentially, we are looking for honesty and integrity.
Yes, these should be acceptable – please upload them with your online application. We will have an individual conversation with you if we need to discuss your qualifications.
No, either English Literature or English Language Level 2 or GCSE grades 9-4 or A*-C or equivalent qualification will be acceptable.
Get in touch with local education authority and make some enquiries – see response to Q1
Your application must be completed and submitted by 23.54pm on Wednesday 6 September.
They probably completed the first year of training and then put in a flexible working request or potentially applied for a part time role which we offered a few years ago.
We don’t offer part time roles at present, all applicants must be available for the initial 8 weeks’ classroom training full time and then work the full shift span in the Contact Centre on a full time basis for the first year to complete your training.
All applicants must be available to undertake the initial 8 weeks training full time. We can then discuss flexible working patterns, but this will need to be across the full range of 24/7 shift patterns to meet our operational demand and is not guaranteed.
Here is an example shift pattern. They are based on 9 hour and 10 hour shifts and we expect our operators to work all shifts on rotation. It is worth noting that there are rest days between shifts.
Mon |
Tues |
Wed |
Thu |
Fri |
Sat |
Sun |
0700-1700 |
0700-1700 |
Rest Day |
Rest Day |
2100-0700 |
2100-0700 |
2100-0700 |
Rest Day |
Rest Day |
Rest Day |
1300-2300 |
1300-2300 |
1300-2300 |
1100-2100 |
Rest Day |
Rest Day |
0700-1700 |
0700-1700 |
0700-1700 |
Rest Day |
Rest Day |
1400-0000 |
1400-0000 |
1400-0000 |
1400-0000 |
Rest Day |
Rest Day |
Rest Day |
0900-1900 |
0900-1900 |
0900-1900 |
Rest Day |
Rest Day |
0700-1600 |
0700-1600 |
0700-1700 |
0700-1700 |
Rest Day |
Rest Day |
1500-0100 |
1600-0200 |
1600-0200 |
Rest Day |
Rest Day |
Rest Day |
0900-1900 |
0900-1900 |
0900-1900 |
1000-2000 |
Rest Day |
Rest Day |
0700-1700 |
0700-1700 |
0700-1700 |
Rest Day |
Rest Day |
2200-0700 |
2200-0700 |
2200-0700 |
2200-0700 |
Rest Day |
Rest Day |
Rest Day |
1300-2300 |
1300-2300 |
1300-2300 |
Rest Day |
Rest Day |
0700-1600 |
0700-1600 |
All applicants must be available to undertake the initial 8 weeks training full time and then work the full shift span in the Contact Centre for the first year to complete your training.
We can then discuss flexible working patterns, but this will need to be across the full range of 24/7 shift patterns to meet our operational demand and is not guaranteed as it may be a challenge finding other job sharers to match you with.
So in summary if you are successful in your application, we would consider job share applications post training but please bear in mind the constraints above.
We have a formal process through our Resource Management Unit and all shift changes/leave applications have to go through them and in agreement with your supervisor, informal arrangements are not permitted.
The initial training is eight weeks full time, 8am to 4pm, starting in June 2023. It will be a combination of online training and in person sessions in Melksham and Devizes.
There is no upper age limit. All applicants can apply from the age of 17, but must be 18 when they start training.