Trowbridge Central

Lou began her career with Wiltshire Police in 2006 as a Police Community Support Officer (PCSO) and has since worked across a range of departments including response policing, neighbourhood policing, and the Public Support Unit (PSU), where she was trained to an advanced tactical level in public order and riot control.

Her passion lies in frontline policing and she is committed to identifying and addressing the root causes of criminality. Lou believes this approach plays a key role in building trust and confidence within local communities.

Recognising that policing is most effective when delivered in partnership, she works closely with other agencies to pursue long-term problem-solving strategies. Under her leadership, the team’s current priorities – based on community feedback, crime data and demand - include youth-related anti-social behaviour, shoplifting, and rural crime

Sergeant 2315 Gemma Rutter joined Wiltshire Police in October 2006. She began her policing career with initial training in Warminster before taking up her first operational role as a response officer in Devizes. She later moved to Trowbridge, continuing in response policing before transitioning to CID in 2017.

After five years working as a Detective Constable within Central CID, she was promoted to the rank of Sergeant and returned to Trowbridge as a Response Sergeant. She also spent time covering the County Duty Inspector role before joining the Trowbridge Neighbourhood Policing Team, where she now leads both the Melksham and Bradford on Avon teams.

With experience policing across much of the county and involvement in a number of large-scale policing operations, Sergeant Rutter brings a wealth of operational and investigative expertise to her current role. Her particular passion lies in community policing that places families at the centre of crime prevention strategies - working closely with parents and guardians to deter youth crime through diversion, education, and where necessary, prosecution.

Sergeant Rutter remains committed to building strong community relationships and delivering a local policing service that is visible, effective and responsive to the needs of residents.

PC Jack Hannis is a Neighbourhood Police Officer covering Trowbridge Central, working as part of the wider Trowbridge Neighbourhood Policing Team.

He is dedicated to tackling local priorities such as anti-social behaviour, community safety, and supporting vulnerable individuals.

Jack is committed to visible, community-focused policing and works closely with local residents, businesses, schools, and partner agencies to address concerns and improve quality of life across the area.

Jack plays a key role in helping to keep Trowbridge a safe and welcoming place for everyone.

Following a three-month attachment to the Volume Crime Team, PC Tilley returned to neighbourhood policing and is now based in Trowbridge Town Centre, bringing enhanced investigative skills and experience to the role.

Passionate about community-focused policing, PC Tilley enjoys engaging with local residents, listening to concerns and working with partners to address issues that matter most to the community. Building trust, providing support and maintaining a visible presence are key aspects of the role.

A career in policing was inspired by a desire to help people and make a positive difference. Neighbourhood policing provides the opportunity to support local communities, build strong relationships and contribute to keeping Wiltshire a safe place to live, work and visit.

PCSO Freeman-Hole is the latest addition to the Trowbridge neighbourhood policing team, covering the town centre area.