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Lou began her career with Wiltshire Police in 2006 as a Police Community Support Officer (PCSO) and has since worked across a range of departments including response policing, neighbourhood policing, and the Public Support Unit (PSU), where she was trained to an advanced tactical level in public order and riot control.
Her passion lies in frontline policing and she is committed to identifying and addressing the root causes of criminality. Lou believes this approach plays a key role in building trust and confidence within local communities.
Recognising that policing is most effective when delivered in partnership, she works closely with other agencies to pursue long-term problem-solving strategies. Under her leadership, the team’s current priorities – based on community feedback, crime data and demand - include youth-related anti-social behaviour, shoplifting, and rural crime
Sergeant 2315 Gemma Rutter joined Wiltshire Police in October 2006. She began her policing career with initial training in Warminster before taking up her first operational role as a response officer in Devizes. She later moved to Trowbridge, continuing in response policing before transitioning to CID in 2017.
After five years working as a Detective Constable within Central CID, she was promoted to the rank of Sergeant and returned to Trowbridge as a Response Sergeant. She also spent time covering the County Duty Inspector role before joining the Trowbridge Neighbourhood Policing Team, where she now leads both the Melksham and Bradford on Avon teams.
With experience policing across much of the county and involvement in a number of large-scale policing operations, Sergeant Rutter brings a wealth of operational and investigative expertise to her current role. Her particular passion lies in community policing that places families at the centre of crime prevention strategies - working closely with parents and guardians to deter youth crime through diversion, education, and where necessary, prosecution.
Sergeant Rutter remains committed to building strong community relationships and delivering a local policing service that is visible, effective and responsive to the needs of residents.
PC Jennifer Miller brings nearly two decades of dedicated service to Wiltshire Police. With 13 years of experience in response roles across Trowbridge and Warminster, Jen developed a strong foundation in frontline policing, managing a wide range of incidents and community concerns.
For the past 6 years, Jen has been a key member of the Neighbourhood Policing Team, focusing on Melksham and Bradford on Avon. In this role, she has built strong relationships with local communities, working closely with residents and partners to address local issues and improve safety across the area.
Jen’s commitment to community engagement and proactive problem-solving continues to make a positive impact in the villages she serves.
Amy Clifford has served as a Police Community Support Officer since 2021, covering the Studley Green and Broadmead areas in Trowbridge. Amy is committed to maintaining a visible presence within the community and can often be seen on foot patrol, attending local events, or hosting drop-in sessions at the Studley Green Community Centre.
She places particular importance on youth engagement, regularly visiting schools to deliver lessons, supporting school drop-off and pick-up times, attending youth groups, and engaging with young people throughout the community. Amy’s approach focuses on building positive relationships to foster a safer, more connected neighbourhood.
PCSO Sophie Piper has been a dedicated member of the Trowbridge Neighbourhood Policing Team for the past five years.
As a visible and approachable presence within the community, Sophie plays a key role in providing reassurance to residents, addressing local concerns, and working closely with schools, partner agencies, and local groups.
Anti-Social Behaviour (ASB) Hotspot Patrols at Vulnerable and Repeat Locations and Patrols of Closure Order areas.
Issued 27 May 2026
Engage with residents, community leaders, and local businesses in hotspot areas to gather information on ASB trends and gain community support for policing efforts.
Actioned 27 May 2026
Business & Retail Crime Reduction
Issued 27 May 2026
To reduce business and retail-related crime in Trowbridge town centre and surrounding commercial areas, creating a safer environment for local businesses, employees, and customers.
Actioned 27 May 2026