College

Lou began her career with Wiltshire Police in 2006 as a Police Community Support Officer (PCSO) and has since worked across a range of departments including response policing, neighbourhood policing, and the Public Support Unit (PSU), where she was trained to an advanced tactical level in public order and riot control.

Her passion lies in frontline policing and she is committed to identifying and addressing the root causes of criminality. Lou believes this approach plays a key role in building trust and confidence within local communities.

Recognising that policing is most effective when delivered in partnership, she works closely with other agencies to pursue long-term problem-solving strategies. Under her leadership, the team’s current priorities – based on community feedback, crime data and demand - include youth-related anti-social behaviour, shoplifting, and rural crime

Sergeant 2315 Gemma Rutter joined Wiltshire Police in October 2006. She began her policing career with initial training in Warminster before taking up her first operational role as a response officer in Devizes. She later moved to Trowbridge, continuing in response policing before transitioning to CID in 2017.

After five years working as a Detective Constable within Central CID, she was promoted to the rank of Sergeant and returned to Trowbridge as a Response Sergeant. She also spent time covering the County Duty Inspector role before joining the Trowbridge Neighbourhood Policing Team, where she now leads both the Melksham and Bradford on Avon teams.

With experience policing across much of the county and involvement in a number of large-scale policing operations, Sergeant Rutter brings a wealth of operational and investigative expertise to her current role. Her particular passion lies in community policing that places families at the centre of crime prevention strategies - working closely with parents and guardians to deter youth crime through diversion, education, and where necessary, prosecution.

Sergeant Rutter remains committed to building strong community relationships and delivering a local policing service that is visible, effective and responsive to the needs of residents.

PC Ollie Gilmour is a Neighbourhood Police Officer serving the College and Longfield areas as part of the Trowbridge Neighbourhood Policing Team. He is dedicated to fostering strong community relationships, engaging with residents, local schools, and businesses to address concerns and promote safety.

Ollie focuses on proactive problem-solving and crime prevention, working closely with partner agencies to tackle issues such as anti-social behaviour and to safeguard vulnerable members of the community. Known for his approachable nature and commitment to service, he strives to provide reassurance and support to the people in his area.

PCSO Amy Pullen is a member of the Trowbridge Neighbourhood Policing Team, covering College Road and Drynham.

She is the newest addition to the Trowbridge Neighbourhood Policing Team.