Quickly exit this site by pressing the Escape key Leave this site
We use some essential cookies to make our website work. We’d like to set additional cookies so we can remember your preferences and understand how you use our site.
You can manage your preferences and cookie settings at any time by clicking on “Customise Cookies” below. For more information on how we use cookies, please see our Cookies notice.
Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.
Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.
Sorry, there was a technical problem. Please try again.
This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.
Right Care Right Person is an operational model aiming to ensure vulnerable people get the right support from the right agency when they need it.
It was initially instigated by Humberside Police in 2019 following an increase in health related calls which did not fall within the core responsibilities of policing.
A national partnership agreement has since been signed at ministerial level for Right Care Right Person to be rolled out across all police areas.
Within the Wiltshire Police area, the first phase of Right Care Right Person was implemented from Monday 8 April 2024.
This first phase implemented applies to calls for service about concern for the welfare of a person, those who have walked out of a healthcare setting and people who are absent without leave (AWOL) from mental health services.
A second phase relating to medical incidents including requests for transportation of patients was implemented from Monday 14 October 2024.
The Right Care Right Person decision-making model is now applicable to children (those aged under 18) within the Wiltshire Police force area (from Monday 6 January 2025).
This is being done in line with national College of Policing guidance, which outlines five Right Care Right Person implementation principles for incidents involving children focused on safeguarding and treating children as vulnerable. These national principles were developed in consultation with representative bodies for statutory safeguarding partners and relevant agencies.
The police are not always the right agency to respond to all incidents. There are circumstances where our partners are best placed to offer help and support to vulnerable people.
The Right Care Right Person approach is about ensuring people in our communities receive an appropriate response from the individuals and agencies best equipped to support them.
Every call to a police control room is assessed under THRIVE principles (Threat, Harm, Risk, Investigation, Vulnerability, Engagement) and Right Care Right Person does not alter this.
Right Care Right Person will not stop the police attending incidents where there is a threat to life or risk of immediate serious harm to an individual. We have a duty to protect our communities and we will continue to do so.
It is about working with our partners to make the necessary changes to service provisions to ensure that vulnerable people are given appropriate care by the appropriate agency.
The College of Policing, along with the National Police Chiefs’ Council, is supporting the roll out of Right Care Right Person across all police force areas with a national toolkit including operational guidance.