Head of Strategic Communications and Engagement plan on a page

Our Mission

Keeping Wiltshire Safe

Our Vision

A progressive and inclusive organisation, proud to deliver a consistently professional police service, built on trust, understanding and respect

Our operational priorities

• Safer Public Spaces
• Violence
• Burglary

Our Foundations

• People
• Communities
• Resources
• Partnerships

Our Victim Pledge

To provide a high quality investigation tailored to the needs of all victims of crime

Delivery Priorities 2022-2025

Serve our communities, keep them safe and prevent crime

• Refresh and implement the Public Access and Engagement Strategy and delivery plan, aligned to the national Community Engagement APP principles, relating to contact/access and community engagement at a local force level
• Design and launch a wide-reaching Public Confidence Survey, working alongside the Office of the Police and Crime Commissioner
• Create, deliver and evaluate a high level comms runway and a campaign and event plan 2024/25 which is informed by demand, crime trends and the Chief Constable's operational priorities
• Launch, and ensure ongoing promotion of, the two new mobile engagement vehicles, maximising opportunity for collaboration and visibility of Neighbourhood Policing Teams
• Support the delivery and public launch of a Digital Desk in the Crime and Communications Centre (CCC) to manage the reporting of crime through online channels (inc. social)

Deliver high standards of crime investigation and service for victims

• Work alongside operational leads to increase the use of listening circles for victims of crime, to understand how services can be improved
• Implement the communications recommendations from national reports and reviews (such as the Nicola Bulley review and Angolini inquiry)

Deliver an efficient, effective, affordable and sustainable police operating model configured to meet demand

• Deliver regular and targeted messaging to our communities, partners and stakeholders communicating achievements and delivery of our priorities through a wide range of briefing products
• Work with the ACCs to further formalise the role of Bronze Engagement for key community incidents/operations

To embed a culture of organisational learning and continuous improvement

• Deliver effective communications and engagement services to support operational policing, specialist operations, organisational change, and engagement initiatives
• Design (with colleagues) and deliver the Leaders' Events and Chief Constable Roadshows for 2024/25

Attract, retain, develop and inspire our workforce supported by high standards of leadership and professionalism

• Launch the Leadership Contracts across the Force and support with embedding into all leadership practices
• Deliver at least one full Employee Engagement survey during the year and report on findings. Prior to that survey, run a ‘You Said, We Did’ campaign
• Through the existing Employee Engagement strategy framework, seek ways to further improve employee engagement and enhanced feedback mechanisms
• Support the design and delivery of a comprehensive Culture & Standards improvement communications plan
• Support the embedding of the new Code of Ethics and bring our values to life
• Support the delivery of innovative recruitment strategies and campaigns across the Force to increase the attraction of diverse candidates
• Seek to continually improve the workforce Recognition process to ensure it is as fair, transparent and inclusive as possible. Relaunch the scheme and policy