Chief of Corporate Services Plan on a Page

Our Mission

Keeping Wiltshire Safe

Our Vision

A progressive and inclusive organisation, proud to deliver a consistently professional police service, built on trust, understanding and respect

Our operational priorities

• Safer Public Spaces
• Violence
• Burglary

Our Foundations

• People
• Communities
• Resources
• Partnerships

Our Victim Pledge

To provide a high quality investigation tailored to the needs of all victims of crime

Delivery Priorities 2022-2025

Serve our communities, keep them safe and prevent crime

• Implement the Crime and Communications Centre (CCC) ICT delivery plans to improve performance, accessibility and efficiency of systems and processes (ICT)
• Deliver Crime and Communications Centre (CCC) environment, mechanical and electrical infrastructure improvements (Est)

Deliver an efficient, effective, affordable and sustainable police operating model configured to meet demand

• Improve the collaboration of the Estates and Facilities function to ensure it delivers the requirements of the organisation (Est)
• Implement an ICT programme of work to continually improve the performance and compliance of ICT infrastructure and tools (ICT)
• Implement a Digital Data and Technology approach to improve the quality and maturity of our data and enable the use of new technologies, such as AI (ICT, IM&A)
• Maximise the use of productivity tools within Pronto to gain measurable benefits and efficiencies (ICT)
• Improve the digital adoption of productivity tools (e.g. M365) to help save time and resource with clear objectives (ICT)
• Implement Robotics Process Automation to increase efficiencies in the CCC, Multi-Agency Safeguarding Hub and other business areas (ICT)
• Improve the performance, efficiency and demand management of Corporate Services through improved use of management systems such as HALO (ICT)
• Develop an AI and productivity tool strategy to effectively adopt new technology within existing systems (e.g. PND, Qlik, M365) (ICT)
• Develop and improve a suite of easy use Qlik apps to provide clear management information to staff and managers and support evidence-based decisions (I&C)
• Develop a full understanding of service demand from 'call to court’ and of the resource required to manage this demand. Use this to design the target operation model. (I&C)
• Enhance our analytical capability across Community Safety Partnerships and ensure appropriate information sharing agreements and processes are in place (I&C)

To embed a culture of organisational learning and continuous improvement

• Embed customer-focused performance delivery standards throughout Corporate Services to ensure the organisation is receiving the services required to the highest standards
• Review all Corporate Service functions to assess productivity, implement effective management information systems and KPIs todemonstrate performance (I&C)
• Review and ensure the affordability of a stable ICT platform and a sustainable and future proof service (ICT)
• Implement the Estates and Facilities Transformation programme to deliver the requirements of operational policing (Est)
• Set clear policy for organisational workforce accommodation modelling to meet business requirements and conduct effective reviews (Est)
• Improve the operational security of the estate (Est)
• In line with the Estates Strategy, work with operational business to ensure requirements are encapsulated within the HQ Masterplan and Southern HUB (Est)
• Define and implement improved fleet management procedures to ensure operational requirements are delivered (Fleet)
• Improve fleet deployment, use and planning through good management information, including Telematics, and effective interactions with Operational Policing (Fleet)
• Implement policies and procedures to effectively capture and evidence project and programme outcomes and benefits (I&C)
• Implement effective streamlined governance and accountability structures to reduce bureaucracy and improve service quality (I&C)
• Effectively coordinate and prioritise our transformation plans ensuring they are aligned to the corporate vision and have the resources to deliver (I&C)
• Effectively collaborate between the Force and OPCC to professionally develop and align the next Police and Crime Plan (I&C)
• Create balanced scorecards and KPIs for Contact, Response and Investigations (I&C)
• Embed effective analysis, self-assessment and audit to understand the quality of the Force service and direct improvement activities (I&C)