What actions we’ve already taken

We’ve already taken a number of steps to improve the consistency of service we provide to the public. So far, this includes:

• Establishing a dedicated action taskforce which will focus on re-setting and improving the fundamentals of public service at every level, from point of contact through to delivering improved justice outcomes
• Focused ongoing training for all of our front-line officers and staff, and critically, with their supervisors and sergeants. Enhanced training has also been delivered to our Contact Centre staff specifically on identifying vulnerability threat, harm and risk in every interaction with the public
• We are in the process of introducing a Force-wide Volume Crime Team to further professionalise our approach to investigating crime across neighbourhoods, keeping victims better informed and working with the Crown Prosecution Service to deliver better outcomes.