Question 12 Cause of concern

Question 12 Cause of concern in the HMICFRS report stated that Wiltshire Police does not have adequate strategic plans in place, with the recommendations to:​

• Make sure that senior leaders have oversight of the force’s priorities and challenges​
• Develop an effective force plan so it can deliver a service that meets the policing needs of the community, now and in the future​
• Develop and align departmental operational and strategic plans that are informed by accurate information

Our response so far:

Milestone 1 (Jul-Sep 2022)

• The Chief Constable has provided oversight of the Force’s priorities and challenges. This involved leadership events and whole force forums to over 1,700 officers and staff in total​
• A Service Improvement Roadmap (SIRM) has been developed for the Force​
• The Force’s strategic meeting structure has been revised – supported by the introduction of a Monthly Performance Dashboard and a refreshed Performance Strategy​
• The Force has reviewed its business planning approach (including a more streamlined approach to the development of the annual Force Management Statement)​
• Delivery of refreshed Performance Strategy​

Two graphs showing a) that 99% of attendees to the Chief's forums said they understood what was discussed, and b) at the Leader's events, 99% of people said they understood what was expected of them and 86% understood the plan

Forward plan. Milestone 2 (Oct-Dec 2022)

Activity​

• Embed the Service Improvement Road Map and Performance Strategy and further develop the performance scorecards to ground level​
• Commission external assessment of Force demand​
• Build department plans through business planning process​
• Implement our Supervisors Qlik App​

Expected outcomes

• Performance culture focused on outcomes, increased accountability and standards​
• Relentless delivery on victim service, identifying vulnerability and Investigation standards​
• Capability and capacity challenges are effectively understood and managed​
• Increased operational leadership capability​
• Comprehensive process to inform future planning and improved demand assessment ​
• Departmental plans aligned to business planning process ​
• Functioning audit team and process​
• Implementation of the Supervisor App