We are committed to providing a high standard of service.
However, there may be occasions when you feel dissatisfied with some aspects of the service and wish to make a complaint. As of 1 September 2020, all complaints should be made through the Office of the Police and Crime Commissioner (OPCC).
The Service Recovery team will assess your complaint and if possible will try to resolve it with you. If the matter is more serious they will record the complaint and refer it to the Professional Standards department.
The role of our Professional Standards Department is to investigate complaints and misconduct allegations against Wiltshire Police officers and staff thoroughly, efficiently, impartially and to the highest possible standard.
As well as making a complaint directly to the OPCC, you can report directly to the Independent Office for Police Misconduct (IOPC) by choosing the IOPC link. Please note, if you complain via the IOPC, your complaint will be forwarded directly to the Service Recovery team in the OPCC to be assessed.
Once your complaint is received, the Service Recovery team will assess your complaint and contact you about how it will be handled.
We are always looking to improve our services. If you have any suggestions as to how to improve the complaints service including this page, please use the website feedback form in the related links section on this page
You can make a complaint if you have:
If you are representing someone affected by any of the categories listed above, and wish to make a complaint on their behalf, you will need to have their written permission. This does not apply if you are the parent or guardian of a child aged 16 or under and wish to complain on their behalf.
You can also complain about how a police force is run. For example, you can complain about policing standards or policing policy.
You can make a complaint online:
If you would prefer to email us a complaint, you can download aon this page. Please return to either firstname.lastname@example.org or by post to:
Service Recovery Team of the Office of the Police and Crime Commissioner
Police Headquarters, London Road, Devizes, Wiltshire, SN10 2DN
Or, if you would like to thank an officer or pass on some positive comments about our work,
More in this section: