We are committed to providing a high standard of service.

However, there may be occasions when you feel dissatisfied with some aspects of the service and wish to make a complaint. As of 1 September 2020, all complaints should be made through the Office of the Police and Crime Commissioner  (OPCC).

The Service Recovery team will assess your complaint and if possible will try to resolve it with you. If the matter is more serious they will record the complaint and refer it to the Professional Standards department.

The role of our Professional Standards Department is to investigate complaints and misconduct allegations against Wiltshire Police officers and staff thoroughly, efficiently, impartially and to the highest possible standard.

As well as making a complaint directly to the OPCC, you can report directly to the Independent Office for Police Misconduct (IOPC) by choosing the IOPC link. Please note, if you complain via the IOPC, your complaint will be forwarded directly to the Service Recovery team in the OPCC to be assessed.

Once your complaint is received, the Service Recovery team will assess your complaint and contact you about how it will be handled.

We are always looking to improve our services. If you have any suggestions as to how to improve the complaints service including this page, please use the website feedback form in the related links section on this page

What you can complain about

How to complain

Or, if you would like to thank an officer or pass on some positive comments about our work,

Thank an officer

More in this section:

Make a complaint online
Complete a complaint form online
Pass on your thanks or praise to our officers
The complaint process
What you need to know about making a complaint
Make an independent complaint
Contacting the Independent Office for Police Conduct
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