We are committed to providing a high standard of service.

However, there may be occasions when you feel dissatisfied with some aspects of the service and wish to make a complaint.  The role of our Professional Standards Department is to investigate complaints and misconduct allegations against Wiltshire Police officers and staff thoroughly, efficiently, impartially and to the highest possible standard.

You can make a complaint directly to the Wiltshire Police using the three options below, or you can report directly to the Independent Office for Police Misconduct (IOPC) by choosing the IOPC link.  Please note, if you complain via the IOPC, your complaint will be forwarded directly to Wiltshire Police to be assessed.

Once your complaint is received, the Professional Standards team will assess your complaint and contact you about how it will be handled.

We are always looking to improve our services. If you have any suggestions as to how to improve the complaints service including this page, please use the website feedback form in the related links section on this page

What you can complain about

How to complain

Or, if you would like to thank an officer or pass on some positive comments about our work,

Thank an officer

More in this section:

Make a complaint online
Complete a complaint form online
Pass on your thanks or praise to our officers
The complaint process
What you need to know about making a complaint
Contact us directly
You can make a complaint by letter, in person or online
Your right to review
What to do if you're not satisfied with the response
Make an independent complaint
Contacting the Independent Office for Police Conduct
Print Share