Worried about an elderly vulnerable person going missing?Herbert Protocol cover

Does your loved one suffer with Alzheimer's?

The Herbert Protocol can help.

Working with Alzheimer's Support, Swindon Carers Centre and local authorities, we have created the Herbert Protocol.Herbert Protocol Launch group shot

It will help family members, friends, care workers, Telecare providers, responders and the police if the person goes missing.

Download and complete Icon for pdf The Herbert Protocol [3.26MB] in as much detail as you can and store in a safe place.

Or download Icon for word the Word version [1.91MB] to complete on screen, then save or print and keep in a safe place


Completing the booklet

There are lots of questions - do not worry if you don't have, or cannot get, all of the information it asks for - some of it won't apply to everyone. Some sections are for professional carers; please don't worry if you do not understand what they mean.

Where can I get a copy of the booklet?

Booklets are available from 

  • Wiltshire Police Enquiry Offices Devizes HQ, Chippenham, Melksham, Trowbridge, Swindon and Salisbury
  • Council offices County Hall, Trowbridge, Wat Tyler House, Swindon, Monkton Park, Chippenham
  • Doctor's Surgeries Practice Managers have been asked to make a copy available to patients as appropriate
  • Healthcare Providers Swindon Carers Centre, Alzheimer's Support, Alzheimer's Society

Please use the contact form on the right hand side of this page if you need to get in touch with us or organisations wishing to order bulk copies

Keep it safe

Save the booklet - either in electronic format or handwritten - in a place where it can easily be found if the person it refers to goes missing. It may need to be located quickly, at any time, day or night, by the police who will need the information to begin the initial searches.

If the person has a Telecare (lifeline) system a copy is shared with the Monitoring centre, so they can email the details including a photograph to the police or wellbeing responders if they have requested their service.

When complete, the booklet will contain personal information and must be stored appropriately to protect the person's privacy. Please note that for organisations this will need to be in accordance with GDPR legislation. However, if the person goes missing, sharing the information with professionals, including the police, to protect and safeguard the person is justified.

The police will only ever ask for the form if the person is reported missing.  Thank you for taking the time to complete it. It could help save someone's life.

If you have any questions you can contact us here

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