We recognise the importance of providing a website that is accessible to all user groups, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities.
Our website is designed to meet the standards of the World Wide Web Consortium (W3C) Web Content Accessibility Guideline level AA.
We are actively working to increase the accessibility and usability of our website.
This site has been built using code compliant with W3C standards for HMTL and CSS. The site displays correctly in current browsers and using complaint HMTL/CSS code means any future browsers should also display it correctly.
Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
Because of our partnership with third-party vendors for some web systems, some parts of the website do not meet the WCAG2 AA accessibility criteria. These systems are online payments and local police area maps. We are currently working with our suppliers to provide upgraded, accessible interfaces into these systems.
We are also under the publication scheme required to publish a large number of non-HTML based we content, in particular PDF files. We are investigating mechanisms for making PDF documents more accessible.
Tools to help you whilst using our website:
Ways to change the text size:
You can change the text size (for all websites) in your browser as follows:
Select the Tools menu, Internet Options. Click the Accessibility button and then tick the 'Ignore font sizes...' option. Click OK on both dialogue boxes.
You can then change the font size using the View menu, then Text size. Select the appropriate option from the menu.
Select the View menu, then Text size. Select the appropriate option from the menu.
You can also hold down the Control key and scroll the mouse wheel up or down to change the text size.
The BBC My Web My Way website is a useful tool for users.
Translator tool: We have embedded Google Translate at the top of our website, once a language is selected the site changes to reflect that language. Please be aware that these automated translation services may not accurately reflect the original meaning of the pages.
Advice on assistive technology
For more information on assistive technology (screen enlargers, screen readers, speech recognition systems, speech synthesizers, refreshable Braille displays, Braille embossers and large-print) visit the RNIB- Royal National Institute of Blind People website.
The British Dyslexia Association website has information about accessibility issues people with Dyslexia may encounter.
If you are deaf, hard of hearing or speech impaired, you can textphone us on 18001 101.
We're signed up to the 999 Relay Assistant, which provides a 999 service through Textphone or the 999 Relay Assistant app. For more information on downloading and using the app or text service, please visit the Next Generation Text Service website
The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.
Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.
You will need to register your mobile phone before using the emergencySMS service. This can be done on the Emergency Text Service national website
This is a service provided by a national organisation.
REMEMBER: This is an emergency service and must only be used in an emergency as below.
If you wish to provide feedback on our website please complete our online Website feedback form.