Recruitment for Contact Centre Operators is now closed, and will re-open in April.
All 101 and 999 calls made to Wiltshire Police come in to the Crime and Communications Centre (CCC) at Police HQ Devizes. View our video to find out more or read on.
Central Call Handling (CCH)
All new staff in the CCC begin by fielding calls in our Central Call Handling (CCH) team. This involves prioritising and sorting 101 calls and passing them onto our Crime Recording and Incident Bureau (CrIB) for further investigation, or transferring callers through to individual departments.
Once you've spent some time with CCH and we've had time to get to know you, we'll decide whether you're better suited for the CrIB or our Incident Control teams.
CrIB and Incident Control teams typically work ten hour shifts, 24 hours a day, 365 days a year. On a shift pattern including days, evenings and all-nighters, you'll work in a team that's aligned with officers on the ground and get to know people you'll make friends with for life.
Everyone who works for us needs to be a 'people person' and enjoy talking, listening and empathising with people. If you're more analytically minded and love attention to detail, you're likely to find you'll be posted within the CrIB. If you can think quickly on your feet and thrive in a high pressure environment, you're more likely to be assigned to Incident Control.
Crime Recording and Incident Bureau (CrIB)
Working in the CrIB is about getting the detail; you'll be the first investigator to any crime reported on 101.
Working in Incident Control is about taking control of the situation. You'll be answering 999 emergency calls for help and managing police resources to incidents.
Once you're experienced in one role, you can go on to learn both CrIB and Incident Control to add more variety to your work. There are also supervisory roles within the department offering competitive salaries.
Policing for most people is a whole life career and many who start in the Crime and Communications Centre go onto other roles in the police service. The training, experience and confidence for policing you will gain will hold you in good stead for your future career.