Wiltshire Police enquiry offices at Trowbridge, Gablecross and Bourne Hill reopened on 15 July 2020.
The decision was made following the latest Government advice and measures being put in place to protect both the public and our officers and staff.
At this time, enquiry offices will remain closed at Marlborough and Melksham, as well as the front counter service at our shared premises at Monkton Park in Chippenham. However, the Wiltshire Council enquiry office at Monkton Park will remain open as a necessary contact point for vulnerable people.
We fully appreciate that some people will still not feel confident attending enquiry offices. We want to reassure you that you are still able to contact us through a variety of means, including the 999 emergency and 101 non-emergency numbers, our website, and using the yellow phones positioned outside enquiry offices.
See here for full story, opening times and safety measures in place
FAQs
Which enquiry offices are closed?
At this time, enquiry offices will remain closed at Marlborough and Melksham, as well as the front counter service at our shared premises at Monkton Park in Chippenham. However, the Wiltshire Council enquiry office at Monkton Park will remain open as a necessary contact point for vulnerable people.
What safety measures have been put in place?
Any member of the public wishing to visit our enquiry offices must adhere to the following guidance and safety measures:
- Entering enquiry offices (Trowbridge and Gablecross) - Visitors will only be allowed into enquiry offices one at a time. Signs have been fitted outside of the building, which notifies visitors of the process and the need to queue, with 2m social distancing, until they are prompted to enter by someone leaving or by a member of police staff
- Entering enquiry offices (Bourne Hill) - Signs have been fitted outside of the building, which notifies visitors of the process. There will be physical barriers put in place to maintain 2m social distancing
- Hand Sanitiser- All visitors are expected to sanitise their hands at the designated hand sanitiser station before they physically enter the main enquiry office
- Screens and tape - Front counters have been fitted with Perspex screens, similar to what you see in a Supermarket. There is also tape on the floor, which will help guide visitors of where to stand when speaking to an enquiry officer
- Toilets - Toilets at Trowbridge and Gablecross will remain closed to the public. However, the public toilets at Bourne Hill are open.
I am a registered sex offender. How do I register if my enquiry office remains closed?
Please call 101 and ask to speak to or have a message passed to PPD. This would also apply if you need to make an amendment to your registration.
I am on bail. How do I register if my enquiry office remains closed?
You will still need to attend the station as per your signing on details, but please use the yellow phone outside the station to ring 101.
I am a foreign national, how do I register now?
Please visit the gov.uk website
How do I report a road traffic collision?
How do I get my seized vehicle released?
Report to station as per the paperwork issued at the time and use the yellow phone.
How do I collect my property which was seized in a police investigation?
We are not offering this service at this time. Information about how to collect property that has been seized to aid an investigation can be found on our website.
How do I speak to my local policing team?
Details about your local Community Policing Team, including local news, crime stats and who your local officers are and how to contact them can be found on our website
I have a specific concern, who can I speak to?
Depending on your concern please either complete the general enquiry form on our website or call our non-emergency number 101.
Always call 999 in an emergency or if a crime is in progress.
I have been asked to produce vehicle documentation i.e. driving license, how do I do this?
Please use the yellow phone outside the station.
How do I make an appointment with an officer or member of staff?
Details about your local Community Policing Team, including local news, crime stats and who your local officers are and how to contact them can be found on our website
If you need to speak to an officer or member of staff who is not part of our Community Policing Teams, please complete the general enquiry form on our website, or call 101.
How do I make a local resolution payment?
Ring 101 and ask to speak to the OIC in the case who may be able to arrange for this to happen
How do I surrender a firearm?
Please do not turn up at police stations with a firearm. We are not able to take receipt of firearms at Police Stations at this time. Please make sure your firearm is stored securely and safely and do not touch it. Call 101 for further advice.
How do I dispose of knives?
Kitchen knives can be recycled at your local household waste recycling centre. If your local centre is closed due to the Coronavirus please safely store kitchen knives as described below, out of the reach of any children in your household, until such a time your local centre reopens.
- Knives should be wrapped safely to prevent them from causing more harm when being transported to the recycling centre.
- Use several layers of newspaper or cardboard to carefully wrap the knife so it cannot pierce through, and seal with sticky tape. Make sure this is secure to stop the knife from being removed or falling out of the wrapping.
Where can I get crime prevention advice and guidance?
