Chahida Boutarfas, our first Moroccan PCSO,  talks about her training, three months in to her new job and first posting to Bradford-on-Avon. She's joined by her tutor, PCSO Andrew MacLachlan explaining his role supporting newly qualified officers.

Police Community Support Officers (PCSOs) make a real difference to policing and local communities.  

Working on the frontline, as part of our Community Policing Teams, providing a visible and reassuring presence, building links with local communities and assisting policing in non-confrontational roles.  

You will  give reassurance, acting as an effective crime deterrent, especially regarding intelligence gathering, minor crimes and anti-social behaviour.  

The role also involves working with partner agencies, including local authorities and housing associations, to investigate and solve community problems.

In short, you'll help to prevent trouble and make your community safer and stronger.

Although PCSOs do not have the same powers as regular police officers, they still carry a lot of responsibility, and are a critical part of the police service.

PCSOs work a 37 hour week including shifts. Shift patterns consist of a mix of day and evening shifts covering a span of 16 hours from 7am to midnight. Weekend working forms part of the shift pattern.

What are the key tasks?

  • Intelligence gathering
  • Community liaison and safety 
  • Organising and supporting community events
  • Working with schools and local organisations to gain public trust
  • Community foot patrols
  • Law enforcement for minor crimes, traffic control and road safety

What skills or qualifications do you need?

To be successful in this role, you must;

We're celebrating being the first force to achieve Disability Confident Leader status

  • Be confident and approachable
  • Have good communication skills
  • Be able to work on your own or as part of a team
  • Have good problem solving skills
  • Demonstrate a flexible working approach
  • Have previous experience of dealing with the public and providing a high level of service
  • Be in good health 
  • Have a full manual driving licence on appointment.


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