Call 999 in an emergency

Only call 999 in an emergency. An emergency is when someone is being threatened or at risk of getting injured, or a crime is in progress.

Calls to 999 are free.

Our call operators will need to know:

  • Who you are, your address and phone number
  • Where the incident is happening - please be as specific as possible
  • What is happening.

Call operators are trained to use their professional judgement in prioritising work. We know this can be frustrating for callers but we try to deal with calls as quickly and efficiently as possible.

All calls are recorded for training and reference purposes.

Making a hoax call to 999 is an offence. When you call 999 for something that is not an emergency, you could be preventing somebody in a real life or death situation from getting through to us. This will be investigated and action taken against those who use the number inappropriately.

101 for non-emergencies

101 is used for non-emergencies such as:

  • Reporting a non-urgent crime or incident (unless the crime or incident is in progress, when you should dial 999)
  • Contacting local officers
  • Getting crime prevention advice
  • Making us aware of policing issues in your local area
  • Making an appointment with a police officer
  • For any other non-emergency, such as making a complaint 

One of our trained call handlers will take your details.  and a log of your details and the incident or crime will be recorded.

Calls to 101 are now free of charge. The Home Office announced in March 2020 that the charge for calling the police non-emergency number will be scrapped, it previously cost 15p to call.

Calls from telephone boxes are free of charge.

It may also be that something you need to know is already covered somewhere on this website. Either use the search functionality above to look for your issue, or you can look at some of the most common reasons for people calling 101. Maybe what you want to know has already been included here?

Some common reasons for calling 101

Contact us online

Text phone option for hard of hearing or speech impaired

Contact us from abroad

Emergency Text Service

Contact us anonymously

Ask the Police

The role of our Crime and Communications Centre

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