Crime and Communications Centre offically opened

Posted in News

Wiltshire Police officially opened the refurbished Crime and Communications Centre at Police Headquarters in Devizes yesterday (Wednesday 17th September).

The Crime and Communications Centre, formerly the Emergency Communications Centre, has been refurbished to create a modern efficient working environment based on ergonomic design principles.

The project will provide a more effective and efficient working environment to enable the force to provide the best possible service to the people of Wiltshire. Joining all of the Contact Management teams and Crime Management staff together helps deliver this objective.

Chief Constable Pat Geenty said: “I have been in the service now for over 33 years and I have not seen a more successful project than this delivered. I asked myself why this project had been so successful and the answer is our staff.

“Staff played a huge part in planning, designing and delivering a fit for purpose work environment. Contact Management and Crime Management staff are the experts in their field and have created a modern state of the art operations floor. From the start of this project staff have been passionate. This thread has ran throughout the whole project and that feeds through to the service we provide to the public.
“It was also a delight to welcome retired staff and our partners to join us to mark the opening of such an efficient working environment.”

When dialling 101 or 999 a smoother customer journey will be experienced as Contact Management and Crime Management staff are situated together, creating a more effective and efficient call handling structure, aided by new technologies such as a new telephony system.

The project was funded by the Police and Crime Commissioner for Wiltshire and Swindon. Mr Macpherson invested £1.8m from his capital reserves into the refurbishment programme.

Police and Crime Commissioner for Wiltshire and Swindon Angus Macpherson said: “I am pleased to have been able to fund this major refurbishment to the tune of £1.8 million. We now have a state of the art building which is partly powered by its solar panels.

“The adjustable workstations, air ventilation system and wireless headphones help to create a healthy and productive working environment for staff who have a difficult and demanding job.

“I am confident that the investment I have made will ensure that the service we provide to the public of Wiltshire and Swindon will be first rate.”

Staff have been at the core of the project. The project has empowered staff to be able to design, influence and take control of their own working environment.

Wiltshire Police receive on average 6,000 101 non-emergency calls and 1,400 999 emergency calls a week.

Wiltshire Police are reminding members of the public of the number to call in a non-emergency-101.

101 should be used for all non-emergencies such as: reporting a crime, contacting local officers, getting crime prevention advice, making an appointment with a police officer or making us aware of policing issues in your local area.

999 should be used in an emergency, such as when a crime is in progress, when there is danger to life or when violence is being used or threatened.

A person with a hearing or speech impairment will be able to use the non emergency textphone number 18001 101.

Wiltshire Police can also be contacted by email at or in person at one of our enquiry offices.

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