Police Community Support Officer (PCSO)

Thank you for your interest in joining Wiltshire Police.  

Our Autumn 2017 recruitment campaign for Police Community Support Officers (PCSO)  has now closed. 


What do Police Community Support Officers (PCSOs) do?

Police Community Support Officers make a real difference to policing and local communities.  You will support operational Community Policing Teams by providing a visible presence, building links with local communities and assisting front line policing in non-confrontational roles.   You will provide reassurance by acting as an effective crime deterrent, especially regarding intelligence gathering, minor crimes and anti-social behaviour.  You will also work with partner agencies, including local authorities and housing associations, to investigate and solve community problems.

What are the key tasks?

  • Community liaison and safety 
  • Organising and supporting community events
  • Working with schools and local organisations to gain public trust
  • Community foot patrols and local intelligence gathering
  • Law enforcement for minor crimes, traffic control and road safety

What don't PCSOs do?

  • PCSOs do not have the same powers as a police officer, so duties would not include arrests, investigating serious crimes or covert operations.

What skills or qualifications do you need?

To be successful in this role, you must;

  • Be confident and approachable
  • Have good communication skills
  • Be able to work on your own or as part of a team
  • Have good problem solving skills
  • Demonstrate a flexible working approach
  • Have previous experience of dealing with the public and providing a high level of service
  • Be in good health 
  • Have a full manual driving licence on appointment.

Am I eligible?

  • Applicants must be at least 18 years old at the time of application
  • There are no minimum or maximum height requirements
  • There is no formal educational requirement
  • Only applications from British citizens, EC/EEA nationals, Commonwealth citizens, or foreign nationals with indefinite leave to remain in the UK will be accepted
  • A number of convictions will mean a definite or likely rejection of your application, including anyone who has received a formal caution in the last five years, committed a violent crime or public order offence
  • You must be physically and mentally able to undertake police duties
  • You will need to complete a medical history questionnaire and undergo an eyesight test satisfactorily before your appointment can be confirmed
  • Some tattoos (whether visible or not) and facial piercings might be unacceptable.

What are the conditions of employment?

PCSOs work a 37 hour week including shifts. Shift patterns are decided divisionally, but consist of a mix of day and evening shifts covering a span of 16 hours from 7am to midnight. Weekend working forms part of the shift pattern.

The starting salary is £19,737 per annum rising to £20,763 per annum in two annual increments + 14% SAFF (shift allowance for flexibility). Benefits include pension scheme, 22 days annual leave and access to gym facilities. The SAFF scheme is a financial allowance rewarding those who offer the greatest degree of flexibility and is payable dependent on the working pattern you undertake.  If the working pattern changes or your flexibility becomes more restricted, the allowance may change or even cease.

There is no requirement for you to live within the county of Wiltshire, however, please bear in mind that although consideration will be given to your travelling distance when your posting is determined, you may be posted to any station within the county and no travelling expenses are payable for journeys to and from the workplace. Postings will be notified during your training period.

Full training will be given, including:

  • The role and powers of a PCSO
  • Basic law
  • Problem solving
  • Communication skills
  • Personal safety
  • First aid.

PCSOs wear a uniform - distinctive by their blue shirts, epaulettes and bands around the hat.

What is the recruitment process?

  • The last recruitment campaign ran from 25 September to 15 October 2017
  • Shortlisting starts week commencing 23 October 2017
  • Shortlisting results are notified week commencing 30 October 2017
  • Assessment centre (Devizes HQ)  to take place on allocated date between 17 November and 8 December 2017
  • Medical and Fitness (Devizes HQ) dates will be confirmed 
  • Uniform appointments dates will be confirmed
  • Start date is Monday 16 April 2018
  • Training in total is 18 weeks and no leave can be taken during that time.

Please note all applicants will be subject to medical and fitness tests, vetting security checks, referencing, biometrics and drugs and alcohol testing. 

For successful appointees, there will be a 6 month probationary period.

Recruitment Forms

docHow to complete competency based applications- Please ensure you read this before completing the application form

docPCSO Application Form (word version, editable online)  or

pdfPCSO Application Form (PDF version, not editable online) - please use one or the other format but not both.

pdfPolice Community Support Officer job desription

pdfPCSO- Policing Professional Framework

Further Information

Further information on becoming a PCSO can be found on the  College of Policing website.

If you would like any further information or have any questions please contact Recruitment on This email address is being protected from spambots. You need JavaScript enabled to view it. or 01380 861121.

Please send your completed application form to This email address is being protected from spambots. You need JavaScript enabled to view it.

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