Effective Communication

An officer must communicate all needs, instructions and decisions clearly. An officer must adapt the style to meet the needs of the audience. The competence is tested by scrutiny of the application form and throughout the interview.

Community and Customer Focus

An officer must see things from the customers point of view and encourage others to do the same. An officer must build a good understanding and relationship with the community that is served.

Personal responsibility

An officer must take responsibility for their actions, use their initiative and sort out issues or problems that arise.

Resilience

An officer must remain calm and confident, and respond logically and decisively to difficult situations.

Respect for Diversity

An officer must understand other peoples views and take them into account. An officer must be tactful and diplomatic. An officer must treat people with dignity and respect at all times, no matter what their background, status, circumstances or appearance.

Problem Solving

An officer must gather information from a range of sources to understand situations, making sure it is reliable and accurate. An officer must identify risks and consider alternative courses of action in order to make good decisions.

Teamworking

An officer must work effectively as a team member and help build relationships within it in order to help achieve team objectives.