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Citizen focus PDF Print E-mail

What is Citizen Focus?

The purpose of Citizen Focus is to engage with the residents of Wiltshire to establish the issues that matter to you and how we can adapt our service to meet your needs.

Wiltshire Police is committed to delivering safe, satisfied and confident communities:

Safe - ensuring that through excellent policing, crime detection and using all our powers to tackle the most violent individuals, Wiltshire remains one of the safest counties in the country.

Satisfied - making it easy for you to contact us about incidents or problems in your communities, treating people fairly and with dignity. Alongside keeping you up to date with the actions we have taken and listening to your feedback about how well we have performed.

Confident - following engagement with you, ensuring that the quality of our service and the actions we take, inspires confidence that Wiltshire Police is dealing with the matters that affect your communities.

One of the ways in which we achieve this is through the Policing Pledge

Set our standards

How are our standards set?

Tell us what you think

Wiltshire Police officers and staff work hard to provide an excellent service. Please tell us what we are doing well so we keep doing it. Additionally we do recognise the right of our customers to draw attention to poor service and we are committed to using your feedback to improve.

Customer Satisfaction
As an organisation Wiltshire Police is accountable to Wiltshire Police Authority (WPA) who represent you (the public).

Overall satisfaction with the service we deliver is measured on a monthly basis via the responses and recommendations we receive from you, through telephone surveys made to those customers who have contacted us.

Each quarter, the Home Office commissions the British Crime Survey (BCS) and consult with residents in Wiltshire (and other counties). The data gathered is used as an indicator to measure your confidence in the police service.

Get involved setting the priorities in your community.

How you can get involved

Neighbourhood Policing Teams (NPTs)
One of the ways we try to solve the issues that matter in your community is by inviting you to "have a voice" and meet with your Neighbourhood Policing Team (NPT).

NPTs engage with residents through meetings and surgeries. For example, Partners and Communities Together (PACT) meetings provide the opportunity for police, partners and communities to meet and agree what the local priorities are for your specific community.