About Us

Woman on telephonePolice and Crime Commissioner for Wiltshire and Swindon, Angus Macpherson, has made a clear commitment to putting victims and witnesses first. It is one of six overarching priorities set out in his Police and Crime Plan. 

From October 2014, Police and Crime Commissioners were given the responsibility for delivering non-specialist services to victims of crime. Horizon Victim and Witness Care has been established to ensure that every victim of crime benefits from the best possible integrated support service according to their needs. 

How can we help?

  • A dedicated Victim and Witness Care Officer to victims of crime identified as most vulnerable
  • Support and guidance throughout the criminal investigation process
  • Simplified process for victims
  • Greater level of co-ordinated end-to-end care for victims who need it most
  • A schedule of contact between the victim and Wiltshire Police - victims will be able to say when and how they wish to be contacted
  • Signposting to relevant national and local services where appropriate
  • Improved quality of outcomes for victims and witnesses, working closely with key partner agencies
  • If you require further practical and emotional help, we can refer you on to Victim Support

Who works for Horizon Victim and Witness Care?

The team will comprise one supervisor and 15 members of specially trained staff. We are based at the headquarters of Wiltshire Police in Devizes.

Horizon Victim and Witness Care staff members will be working closely with a wide network of services and partner agencies to provide support and guidance. This will allow us to jointly deliver the best possible service to victims and witnesses when they need it most.

The Office of the Police and Crime Commissioner for Wiltshire and Swindon has worked closely with Wiltshire Police and Wiltshire Council to deliver the new Horizon Victim and Witness Care service.

Partnership working is fundamental to the shared vision for the future: a co-ordinated, consistent end-to-end service for victims, from their first point of contact with Wiltshire Police, throughout their criminal justice journey.

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