Ways to make a complaint

If you feel dissatisfied with the conduct or behaviour of a police officer, member of police staff, or special constable then you can make a complaint. You can also complain about police policies, strategies or general standards.

Ways to make a complaint

You can register your complaint by using any of the methods below. However to avoid duplication, please submit your complaint using only one of the methods.


If you would like to make a complaint,  please complete this form. Once completed select 'submit' at the bottom of the form. This will bring up a new email for you to send to our Professional Standards Department.

In person

To make a complaint in person please visit a police station. To find your local police station, go to our Police Stations page.

By email

To complain via email, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please ensure that you provide your address, date of birth and a telephone number so that we are able to contact you. Without these details it will not be possible to progress enquiries into the issues raised.

By letter

Write a letter and post it to:

Professional Standards Department
Wiltshire Police Headquarters
London Road
SN10 2BR

By phone

To make a complaint by phone, please call 101.

Through other agencies

Alongside direct contact with Wiltshire Police, you can use the Independent Police Complaints Commission (IPCC) online complaint form, which will be forwarded automatically to Wiltshire Police’s Professional Standards Department.

You can also make a complaint by contacting your solicitor, your local MP, the Citizens Advice Bureau or support agency such as Support Against Racist Incidents (SARI).

To access complaints information in alternative formats visit the IPCC website.

Deaf, hard of hearing

A video has been produced by the Independent Police Complaints Commission and explains in BSL how you can make a complaint.

Share this post

Submit to FacebookSubmit to Google PlusSubmit to TwitterSubmit to LinkedIn