Make a complaint

Wiltshire Police are committed to providing a high standard of service. However, there may be occasions when you feel dissatisfied with some aspects of the service and wish to make a complaint.

The role of the Professional Standards Department is to investigate complaints and misconduct allegations against Wiltshire Police staff thoroughly, efficiently, impartially and to the highest possible standard.

The Independent Police Complaints Commission  ensure the guardianship of the system for making complaints against the police and may supervise, manage or independently investigate those that raise more serious allegations.

Information about making a complaint:

  • Who can make a complaint?
  • What information to include in a complaint?
  • What will happen to my complaint?

Ways to make a complaint:

  • Online (see how to make a complaint online below)
  • In person
  • By email
  • By letter
  • By phone
  • Through other agencies
  • Deaf, hard of hearing
  • An independent complaint can be made direct to the IPCC, without contacting Wiltshire Police and can be done so via the Independent Police Complaints Commission website.

Make a complaint online:

Complaints about staff and overall force policies and procedures:

If you think the conduct or behaviour of a police officer, police staff member or special constable has been inappropriate or fell below expectation, you can make a complaint. You can also make a complaint known as 'organisational' or 'direction and control' complaints, these may include operational policies, corporate strategy, decisions about resources, or general standards.

If you would like to make a complaint,  please complete this form. Once completed select 'submit' at the bottom of the form. This will bring up a new email for you to send to our Professional Standards Department. Please note you can not complete this form on a mobile device.

Make an independent complaint against Wiltshire Police:

An independent complaint can be made direct to the IPCC, without contacting Wiltshire Police and can be done so via the Independent Police Complaints Commission website.

 

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