Customer Service Standards

Our Mission is to provide our communities with the best possible service and protect them from harm.  To help us achieve this, here are our commitments to you:


People First:

We will put you first, treating you according to your needs, and deliver a local service tailored to the needs of our communities

Honesty and Integrity:

We will be open and transparent in all our activities and enforce the Law firmly and fairly, earning the trust and respect of our public


We will police with our communities and we will be accessible, visible and approachable, working together to prevent crime and protect the public



We will be polite and professional at all times, and aim to get things right first time, every time. We will learn lessons when things go wrong


Personal responsibility:

We are committed to providing the best possible service in all that we do and we will work with you to achieve common sense solutions


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