In an emergency - dial 999
Police operators are skilled individuals who are trained to use their professional judgement in prioritising work. It is recognised that this can be frustrating for callers but the operators endeavour to deal with all calls as quickly and efficiently as possible. All calls are recorded for training and reference purposes.
An emergency is described as:
- a threat to life - by another person or by an injury
- or when there is a need for immediate police action
The Operator will need to be told:
- who you are, your address and telephone number
- where the incident is taking place, be as specific as possible
- what is happening
Standards for 999 calls
We aim to answer:
- 90% of all emergency calls within 10 seconds
- if your call requires an immediate police response we will arrive at the scene of 80% of those incidents within 15 minutes.
Emergency Text Service for Deaf People and Speech Impaired People
The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard. You will need to register your phone before using this service. You can do so on this link.
More information is available on emergencySMS website.